We are able to offer you a refund or exchange if the item is faulty and we will pay for the shipment back to us. However, if you would like to return the product because you changed your mind, the return postage is at your own expense and you will be charged a 30% handling fee if this is done after 14 days of your purchase. The product must be in the original box with the original packaging unopened and sealed. We will check all returns before the refund or exchange is issued.

 

No refund will be offered on items that has been opened or used or in the case that some parts are missing.

 

Pictures on web site:
The pictures displayed on the web site are for illustration purposes only. Although we do our best to post accurate pictures of the products, products may be a bit different from the picture. And NO, if there is a vehicle in the picture demonstrating a snorkel, the vehicle is NOT included in the price. Same for vehicles in LED Bar and LED Spots pictures.

Fitting is your responsibility:
We only supply the goods to you. Installation is for your own account and your own risk.
We do not and cannot accept any responsibility for any problems that occur during installation.
If you bought a product which has to be fitted to your vehicle we strongly suggest that you have it done by a registered, professional fitment centre.

 

Special Offers:
Special offers is only for online orders. Phone in and email orders does not qualify for special discount. Please note that all newsletter subscribers receive details about our once a month crazy special deal. If you are not subscribed, you will not know about it (ie. Loose out).

Special orders:
We can place special orders on request and require a 50% deposit for special orders.

 

Sorry, we cannot keep something for you. While we keep something for you, somebody else could have bought it.
If you want something you should buy it. If you want to keep something so that it can be shipped with more products later, buy it and just add in the comment section that we must keep it for you for later. We work on a strict first come first serve basis.

We try to answer all queries within 12 hours during business hours, but sometimes the load becomes too much and the time might increase to 24 to 48 hours. If you haven't heard from us within 48 hours you know we did not receive your query.

Warranty claims will only be processed if the products are accompanied by an original invoice. We need to see that you bought the item from us and need to see when you bought it.

In the case of our snorkel warranty, it is only valid under normal use. If you roll your bakkie and the snorkel crack, we will not replace it.
We only replace the products under warranty, fitment is for the client's own expense.

 

4x4 Direct ships parcels World Wide.

For local courier we use BEX.

For international couriers we use BEX or Fedex.

As most of the products listed on this web site are in stock we ship the goods within 24 to 48 hours after payment has been cleared.
After we shipped the products your products are in the hand of the courier company. The courier company can take anything from 2 to 5 working days to deliver within the RSA borders. International couriers can take between 5 and 15 working days.

Please note that we also sell third party products like seat covers and bash plates. In the case of third party products we cannot guarantee when your products will be sent out, it will depend on availability at that supplier.

We process all paid for orders (money in our account) at 09h00 each morning. If we received your order and payment before 09h00, your order will go out the same day. If we receive your order and payment after 09h00 in the morning, your order will go out the next working day. (Only applies to our stock items and not third party products)

Normal Courier leaves us by 16h00

Orders received on a Friday go out the following Monday (that is if Monday is not one of the zillion public holidays we have in South Africa)

We do our best to get your order to you as quickly as possible.

Should a product be out of stock, you will be notified  and offered a suitable replacement, an option to wait a few more days or a full refund.

If you are in the area you are welcome to collect from our stores in Boksburg, Brackenfell, Centurion or Vredenburg.

You are always more than welcome to send your own courier to collect.

Shipping charges are calculated according to the volumetric weight of the parcel.